Shipping Policy
Shipping Policy
Last Updated: January 9, 2026
This Shipping Policy applies to all purchases made through Rare Collects, operated by RARE COLLECTS WYNWOOD LLC (“we,” “us,” or “our”).
We specialize in allocated spirits, rare back-vintage wines, and collectible bottles. Due to the high value and fragile nature of our inventory, all shipments are handled with specialized protective measures and comply strictly with federal, state, and local beverage alcohol regulations.
1. Order Processing & Fulfillment
Standard Processing: Orders are typically verified, packed, and transferred to our carrier within 2–5 business days.
Operating Hours: Fulfillment takes place Monday through Friday, excluding federal holidays. Orders placed over the weekend will begin processing the next business day.
Peak Volume Delays: During major holidays or high-volume release events, processing times may extend to 7–10 business days. We will notify you promptly if your order faces unexpected handling delays.
2. Temperature Control & Weather Holds
Extreme heat or sub-freezing temperatures can permanently damage cork integrity, cause leaks, or alter the profile of rare wine and spirits.
Proactive Monitoring: We monitor weather forecasts along carrier shipping routes year-round.
Complimentary Weather Holds: If extreme temperatures exist at our Miami facility, along transit hubs, or at your delivery destination, we reserve the right to place a complimentary Weather Hold on your order until safe transit windows open. We will email you with notice when a hold is applied.
Weather Release Waivers: If you request expedited release during unfavorable weather, you may do so by contacting us in writing. In doing so, you acknowledge that Rare Collects is not liable for heat expansion, cork movement, or temperature-induced damage sustained during transit.
3. Complimentary Cellar Storage
To help collectors build vertical sets, consolidate shipments, or wait for safe shipping temperatures, we offer complimentary temperature- and humidity-controlled storage for purchased bottles.
Contact our client services team to coordinate a deferred shipping date or arrange consolidated dispatch.
4. Carrier & Protective Packaging
Carrier: All domestic parcels are shipped exclusively via FedEx.
Packaging: Bottles are shipped in certified, heavy-duty crush-resistant packaging (molded fiber pulp or custom high-density foam) designed specifically for wine and spirits transit.
Original Presentation Packaging: Original presentation boxes, wooden cases, wax-dipped necks, and rare packaging will be carefully bubble-wrapped and cushioned. When necessary, wooden cases may be shipped separately from the bottles to prevent damage.
5. Mandatory Adult Signature (21+) Requirement
Federal law requires that all parcels containing alcohol be received by an adult of legal drinking age.
Age Verification: An adult 21 years of age or older must be present to show a valid, government-issued photo ID and sign for the package upon delivery.
No Unattended Deliveries: Carriers cannot leave packages unattended at doors, porches, or mailrooms under any circumstances.
Rerouting & Hold at Location: If you anticipate being away during delivery, we strongly recommend redirecting your package to a local FedEx Hold at Location facility via your FedEx Delivery Manager account.
Returned Shipments: If an order is returned to our facility after three failed delivery attempts or refusal to provide age verification, return shipping fees, restocking fees (up to 15%), and reshipping costs remain the responsibility of the purchaser.
6. In-Store Pickup & Local Delivery (Miami Area)
Showroom Pickup: Complimentary local pickup is available at our Wynwood location:
Rare Collects Wynwood
272 NW 36th St
Miami, FL 33127
Pickup Protocol: Please wait for a confirmation email stating your order is ready for collection. A government-issued photo ID matching the name on the order and the credit card used for purchase must be presented at pickup.
Local Courier Delivery: Available within select Miami-Dade County zip codes. Fees and delivery windows are calculated at checkout.
7. International Shipping
International shipping is available to select countries where cross-border alcohol importation by individuals is permitted by law.
Customs, Taxes & Duties: All international shipments are sent Delivery Duty Unpaid (DDU). The recipient is strictly responsible for all local import permits, customs duties, excise taxes, VAT, and brokerage fees.
Customs Clearance Delays: Rare Collects cannot control clearance times once parcels arrive in destination countries. We are not responsible for packages seized, delayed, or destroyed by foreign customs authorities due to non-compliance with local import regulations.
8. Transit Insurance & Claims for Damage
Every bottle leaving our facility undergoes photographic condition verification to record fill levels, capsules, and label integrity prior to pack-out.
Transit Protection: All domestic orders include standard carrier transit coverage. Supplemental full-value insurance coverage for rare, high-value allocations is available or applied automatically at checkout.
Damage During Transit: While breakage in certified packaging is rare, accidents can happen. If a bottle arrives damaged or leaking:
Notify our support team within 48 hours of delivery.
Retain all original packaging, packing materials, damaged bottles, seals, and the shipping label.
Send clear photos of the exterior parcel, the shipping label, and the damaged item(s) to [Rare@rarecollects.com].
Once verified, we will file a formal claim with the carrier and coordinate a replacement bottle, store credit, or a refund.
9. Contact Information
If you have questions regarding state eligibility, need to request a weather hold, or require assistance with an existing order, reach out to our client services team:
Company: RARE COLLECTS WYNWOOD LLC
Storefront: 272 NW 36th St, Miami, FL 33127
Email: [support@rarecollects.com]
Phone: [(305) 641-5394]
Hours: Monday – Saturday, 11:00 AM – 7:00 PM EST