Thank you for shopping with Rare Collects. Please note that this policy applies solely to purchases made through our online store. Transactions made at our physical retail locations are governed by a separate in-store return policy.

Age and Legal Compliance

Pursuant to applicable federal and Florida state law, access to and purchases from this website are restricted to individuals who are at least 21 years of age. By visiting or transacting on this website, you affirm that you meet this legal requirement. Individuals under the age of 21 are prohibited from using this website or placing orders.

General Policy

Rare Collects, LLC (“Rare Collects”) is a Florida-based retailer specializing in the sale of premium and rare wines, spirits, and champagnes. Due to the highly regulated nature of alcoholic beverage sales and the unique character of many of our products, all sales are final. As a general policy, we do not accept returns or exchanges once an order has shipped.

Notwithstanding the foregoing, customer satisfaction remains a priority for Rare Collects, and we may, in our sole discretion, evaluate requests for refunds or exchanges in limited circumstances, as detailed below.

Order Cancellation Policy

• 24 hours of placement, provided that the order has not yet been packaged or shipped.
  
• restocking fee of ten percent (10%) of the order total to cover administrative and transactional expenses.

Damaged or Incorrect Merchandise

Rare Collects takes significant care in the packaging and fulfillment of orders to mitigate the risk of damage or error. In the rare event of a problem:

• Customers must notify Rare Collects of any material damage to goods within forty-eight (48) hours of delivery. Notification should include photographic evidence of the damage to the product and packaging.
  
• Customers who receive merchandise inconsistent with their order confirmation should contact Rare Collects immediately. Where feasible, we will facilitate the shipment of the correct item upon return of the incorrect item, using a pre-paid return label provided by Rare Collects. If the originally ordered item is no longer available, store credit equal to the purchase price of the incorrect item will be issued.

Failed Delivery and Returned Shipments

If a shipment is returned to Rare Collects due to:

• unsuccessful delivery attempts,
• refusal of delivery, or
• incorrect or incomplete shipping information provided by the customer,

Rare Collects reserves the right to deduct a restocking fee of twenty-five percent (25%) of the purchase price from any refund issued. Shipping fees are non-refundable.

For orders originally shipped under promotional free shipping terms, a $40.00 shipping and handling fee will be deducted from any applicable refund.

In instances where returned shipments arrive damaged as a result of failed delivery attempts or refusal, the customer shall remain liable for the full cost of the order.

Non-Returnable Items

Due to legal and product-specific considerations, Rare Collects cannot accept returns or exchanges on the following:

• Opened or partially consumed bottles;
• Personalized, engraved, or custom-order items;
• Allocated, rare, or limited-edition products;
• Gift cards;
• Items purchased on sale or clearance.

Refund Processing

Where Rare Collects approves a return or refund as an exception to its standard policy:

• A restocking fee of twenty-five percent (25%) of the purchase price will apply.
• Original shipping costs are non-refundable.
• Refunds will be issued to the original method of payment and may require 5 to 10 business days to be reflected in the customer’s account, subject to the policies of the customer’s bank or credit card processor.

Contact Information

For inquiries regarding orders, returns, or cancellations, please contact Rare Collects at:

📧 Rare@rarecollects.com
📞 +1 (786) 641-5394
📍272 NW 36th St, Miami, FL 33127



Legal Notice: Rare Collects operates in full compliance with federal and Florida state laws governing the sale and distribution of alcoholic beverages. We reserve the right to modify this policy at any time, without prior notice, in our sole discretion.